Question 1

1. What services do you offer?

Accepted Answer

1. What services do you offer?

We provide individual therapy, clinical support groups, therapeutic workshops, and wellness products designed to support the emotional and mental wellness of women and girls. Individual therapy services are offered virtually through a secure telehealth platform.

Occasionally, select events or workshops may be offered in person or in partnership with community organizations.

Question 2

2. Do you accept insurance?

Accepted Answer

We currently operate as a private-pay practice, but insurance credentialing is in progress and will be available soon.  In the meantime, we’re happy to support you as an out-of-network provider. We can provide a monthly superbill that you may submit to your insurance company for potential reimbursement. Many clients receive partial reimbursement depending on their plan.

You will be billed as a self-pay client and can then submit the superbill to your insurance provider.

Question 3

3. What is the cost of therapy?

Accepted Answer

Session fees vary depending on the type of service provided (e.g. individual, group..) and session length. A limited number of sliding scale spots may be available. For a detailed reate sheet or to discuss your options, please contact us directly.

Question 4

4.  What can I expect during a therapy session?

Accepted Answer

Our sessions are collaborative, culturally responsive, and grounded in evidence-based approaches. We provide a safe space to explore life transitions, emotional wounds, and identity-related challenges through a strengths-based lens.

Question 5

5. How do I schedule an appointment?

Accepted Answer

To scheudle an appointment, please visit the Scheduling  section in the website menu. You'll be directed to our secure SimplePractice client portal to view availability, request a session, and complete intake forms.

Question 6

6. Are your services faith-based?

Accepted Answer

Yes, we offer the option to integrate biblical principles and spiritual support into sessions upon request.

For more details on faith-based approach, please refer to our Faith Based Statement in the Terms Use section of our website.

Question 7

7. What age groups do you serve?

Accepted Answer

We work with young girls (ages 16+) and adult women of all life stages.

Question 8

8. Do you offer group therapy or support groups?

Accepted Answer

Yes, we offer themed support groups such as Inner Child Healing, Motherhood & Mental Health, and Mental & Emotional Wellness. These groups are designed to foster connection, reflection, and growth in a supportive space.

New group offerings are coming soon! Visit our Groups Page for updates and upcoming session details.

Question 9

9. What is your cancellation policy?

Accepted Answer

We require at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice, or missed appointments, will be subject to the full session fee.

We understand that emergencies happen--- please reach out if you're experiencing an unexpected situation, and we'll do our best to work with you.

Question 10

10. Do you ship physical products?

Accepted Answer

Yes! Our therapeutic journals,  and wellness items are available for purchase and shipping -- learn more in our Wellness Resources page.

Question 11

11. Can I use your journals or tools outside of therapy?

Accepted Answer

Absolutely. Our resources are designed for both personal use and as supplements to therapy. Many clients find them helpful for guided reflection, emotional regulation, and spiritual growth.

Question 12

12. How should I prepare for my first therapy session?

Accepted Answer

Preparing for your first session can help you feel more grounded and confident. Here are a few helpful steps:
	•	Complete all intake forms in advance: These forms provide background information that helps us tailor your care from the start. You’ll receive them via our secure client portal after scheduling.
	•	Reflect on your goals: Take a few minutes to think about what led you to seek therapy and what you hope to gain. You don’t need to have it all figured out—we’ll explore it together.
	•	Choose a private, comfortable space: Since sessions are virtual, it’s important to be in a quiet, confidential environment where you can speak freely and without distractions.
	•	Bring a journal or notes (optional): Some clients find it helpful to jot down questions, emotions, or experiences they’d like to discuss.
	•	Give yourself grace: It’s okay to feel nervous or uncertain. We’re here to walk with you at your own pace, offering a safe and supportive space for healing.

Question 13

13. Is everything I share confidential?

Accepted Answer

Yes. Your privacy is protected by law and by our ethical commitment to confidentiality. Exceptions apply only in rare cases, such as concerns of harm to self or others, child/elder abuse, or if required by a court order. We will always discuss limits of confidentiality in your first session.

Question 14

14. Do you work with clients outside of Texas?

Accepted Answer

Due to licensing laws, we currently provide therapy only to clients located in Texas at the time of service.

However, we are also licensed in Arizona, and telehealth services will be offered to Airzona residents in thte near future. If you're outside of these states, you're welcome to explore our workshops, support groups, and wellness products, which may be open to a broader audience.

Question 15

15. What’s the difference between therapy and a support group?

Accepted Answer

Therapy involves individualized, clinical care focused on your personal goals, mental health concerns, and emotional history. Support groups offer a shared space for guided discussion, encouragement, and skill-building among others with similar experiences. Both are led by a licensed clinician and grounded in evidence-based principles.

Question 16

16. How often will we meet?

Accepted Answer

Frequency depends on your needs and goals. Most clients start with weekly sessions and may shift to biweekly or monthly as progress continues. We’ll determine a rhythm that supports your healing journey.

Question 17

17. Can I pause or stop therapy at any time?

Accepted Answer

Yes. Therapy is always your choice. You’re welcome to pause, stop, or resume at any time. We just ask for open communication so we can support a smooth transition or closure if needed.

Question 18

18. What platforms do you use for virtual sessions?

Accepted Answer

We use a secure, HIPAA-compliant telehealth platform called SimplePractice, which protects your privacy and ensures confidential care.

You'll receive a private session link via email or text through your client portal before each scheduled appointment.

Question 19

19. Can I use FSA or HSA cards to pay for therapy?

Accepted Answer

Yes, in most cases. We accept FSA and HSA cards as payment. Please check with your provider to ensure mental health services are covered.

We accept payments through a secure, HIPAA-compliant platform to ensure your financial information remains protected. All payments are processed through our client portal.

Payment for each session is due at the time of service and will be securely posted after each appointment. If you need an invoice or documentation for HSA/FSA reimbursement, please contact us.

We require a valid credit or debit card on file for all clients to process payments. You can manage your payment method at any time through the client portal.

We accept:
	•	Major credit and debit cards
	•	FSA (Flexible Spending Accounts)
	•	HSA (Health Savings Accounts)

Question 20

20. Can I work with a therapist I personally know or who knows someone I know?

Accepted Answer

To maintain ethical boundaries and ensure objectivity in care, our practice does not accept clients with whom the assigned therapist has a personal relationship or shared social/professional circles that may post a conflict of interest.

If this applies, we will gladly offer an appropriate referral to another provider on our team (if available) or connect you with trusted clinicians outside of our practice who can best support your needs.

Your care, privacy, and comfort are our top priority.

Twelve Royal Gems Women's Mental Health

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